Legal
Refund Policy
Search Passes are one-time purchases, so there is nothing to cancel. This is when we will give your money back.
Last updated September 5, 2026.
Full refund within 7 days, if you have not run a search
If you bought a Search Pass in the last 7 days and have not run a single search, email us and we will refund it in full, no questions asked.
After you have run a search
Once a search has run, the work is done and the results are yours, so passes are not refundable on the basis of the results you got. If something went genuinely wrong — the search failed, the product did not work, or you were charged twice — tell us and we will make it right, including a full refund where that is the fair outcome.
Duplicate or accidental charges
Always refunded in full. If you believe you were charged more than once for the same purchase, email us with the date and amount and we will check the record.
What happens to your access
A refunded pass ends immediately: the paid features stop and your account returns to the free tier. Your documents, Career Profile and history are not deleted.
Complimentary access
Complimentary passes cost nothing and therefore cannot be refunded.
How to request a refund
Email chris.puder@gmail.com from the address on your account, with the purchase date. We aim to reply within two business days. Approved refunds go back to the original card and typically appear within five to ten business days, depending on your bank.
Your statutory rights, including any local right to cancel a digital purchase, are not affected by this policy.